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FAQ
1
How should I store the products, and what is their shelf life?

Store in a cool, dry place away from direct sunlight and moisture. When stored properly, our bamboo products have a shelf life of over 12 months while maintaining their performance and integrity.

2
What is the lead time for production and shipping?
Standard lead time is approximately 30-45 days after order confirmation and deposit. This includes production and preparation for shipping. Exact timing depends on order volume, customization complexity, and final destination. We provide a detailed schedule for each project.
3
How do they compare to plastic or bagasse (sugarcane) products?
Our bamboo products offer a premium, natural aesthetic and a sturdier feel compared to many alternatives. Unlike plastic, they are biodegradable and from a renewable source. Compared to bagasse, bamboo fiber typically offers superior strength and rigidity, especially for wet or heavy foods, and a smoother finish.
4
Do you have any relevant certifications?
We advocate sustainability, pursue innovation, and focus on R&D of fully compostable bamboo tableware, backed by authoritative certifications to ensure eco-excellence. We advocate sustainability, focusing on R&D of fully compostable bamboo tableware, backed by authoritative certifications to ensure eco-excellence, like TÜV, FDA, CE, REACH, RoHS etc.
5
Do you have your own factoty?
Yes. Guangdong Zhushengsheng Technology Co., Ltd. (ZSS Technology) is located in Yingde City, Qingyuan City, Guangdong Province, China. We focus on the research and development and production of environmentally friendly bamboo-based biodegradable materials, enabling these products to both replace plastics and be fully biodegradable, aligning with global policies promoting environmental protection and plastic reduction.The company is a drafting unit for the national industry standard for "Replacing Plastic with Bamboo." 
6
Can we customize the products with our logo or design?
Yes. We offer professional customization services, including:
1. Logo Printing: Using food-safe inks.
2. Custom Sizes & Shapes: For unique packaging needs.
3. Private Label Packaging. Please contact our sales team with your specifications for a tailored quote.
7
Are they safe for microwave and refrigerator use?
Yes for refrigeration. Our products are perfect for cold storage. Limited microwave use. They can generally withstand short warming cycles. For extended microwaving, we recommend transferring food to a ceramic or glass plate as a precaution.
8
Are your bamboo products truly biodegradable and compostable?
Yes. Our products are 100% biodegradable and commercially compostable. Under industrial composting conditions with proper heat and moisture, they will break down into nutrient-rich compost within several months.
9
What are your disposable bamboo products made of?
Our products are made primarily from bamboo fiber, a fast-growing, renewable resource. Through specialized granulation processes, we finely grind selected bamboo, scientifically proportion it, and transform it into pure, high-performance bamboo bio-granule. These bio-granules form the core foundation for subsequent eco-friendly product manufacturing. All materials are food-safe and free from harmful chemicals.
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